How RVFix Is Changing the Way RV Service Works

You bought an RV to go camping, not to watch it sit at a service center. Unfortunately, getting an RV repaired can sometimes mean dropping it off and waiting days, or even weeks, before a technician can diagnose what’s wrong.

That’s the problem RVFix was designed to tackle.

Instead of automatically bringing your RV into a repair shop, RVFix starts many repairs by connecting you with a certified RV technician through a video call. The technician’s mission is to help diagnose the problem, walk you through troubleshooting, determine whether parts are needed, assist with warranty documentation, or coordinate an in-person repair when necessary.

And sometimes, that’s all it takes. According to RVFix, over 40% of RV issues are currently resolved during the first technician call, meaning the RV never needs to enter a service center at all!

Table of Contents

Why Does RV Service Take So Long?
What Is RVFix?
How Does RVFix Work?
Can RVFix Fix Your RV Over the Phone?
What Happens If Your RV Needs Parts?
Can RVFix Help With Warranty Repairs?
What If Your RV Needs an In-Person Repair?
Do You Have to Fix the RV Yourself?
Do You Have to Buy Your RV From Bish’s RV?
What Are the Most Common RV Problems?
Who Is RVFix Best For?
Frequently Asked Questions
Final Thoughts

	RVFix
What It Is	RV repair and diagnostic support
Where It Starts	Typically a video call with a certified RV technician
Who Can Use It	RV owners nationwide
Where You Bought Your RV	Doesn’t have to be Bish’s RV
First-Call Resolution	RVFix currently reports 40% on its website*
If Parts Are Needed	RVFix can help identify/order parts and coordinate warranty
If In-Person Service Is Needed	Mobile repair or service center options can be coordinated
DIY Required?	No
Membership Required?	No; individual calls are available
Membership Option	Available for owners who want ongoing coverage/support

Why Does RV Service Take So Long?

One of the most frustrating parts of traditional RV service is that dropping off your RV doesn’t necessarily mean someone starts working on it that day. Often, diagnosis is only the beginning. A technician first needs to determine what’s wrong. Then the service center may need to contact the manufacturer or warranty provider, receive authorization, identify and order the correct part, wait for that part to arrive, and finally schedule the actual repair.

Traditional RV repair often happens in stages.

You discover something isn’t working.

You schedule an appointment.

You bring the RV to the dealership.

Then you wait for someone to diagnose it.

The average repair-event cycle time in the RV industry is just under 90 days. That’s nearly three months that an owner could be without an RV they’re often still making payments on.

That’s the problem RVFix is trying to address… instead of waiting until your RV is physically sitting in a service bay to begin figuring out what’s wrong, why not start the diagnosis while the RV is still with you?

What Is RVFix?

RVFix is an RV repair support service designed to start the diagnostic process before your RV ever reaches a service bay. Most repairs begin with a video call with a certified RV technician.

Instead of describing the problem to someone at a service desk and waiting for an appointment, you can actually show the technician what’s happening. The technician can see what you’re seeing, ask questions, walk you through troubleshooting, and begin diagnosing the problem.

From there, RVFix can help determine the next step.

That might mean: Fix it now → Order a part → Start a warranty claim → Schedule a mobile technician → Schedule a service center.

The difference is that you’ve already started figuring that out before dropping off the RV.

The Goal Isn’t Just Remote RV Repair

That’s an important distinction. RVFix isn’t simply a video-call service. The goal is to determine the fastest appropriate path to getting the RV fixed.

RVFix describes that as potentially involving a guided self-install, mobile technician, or traditional service center depending on the problem.

Bottom Line: Instead of starting your repair by handing over the keys, RVFix starts by trying to determine what’s actually wrong.

How Does RVFix Work?

The basic process is surprisingly simple, and it starts differently from traditional RV service.

Step 1: Connect With an RV Technician

When you have a problem, RVFix can connect you with a certified RV technician through a video call.

You’ll typically want to be near your RV so you can show the technician exactly what’s happening.

Before a scheduled call, RVFix recommends having power available, enough room to operate slides or awnings if they’re related to the problem, and any relevant documents or tools nearby.

Step 2: Diagnose the Problem

The technician walks through the issue with you and tries to determine what’s actually causing it.

This may involve checking:

This is where things can get interesting because what looks like a major RV failure isn’t always a major RV failure. Sometimes the solution is surprisingly simple.

Step 3: Determine the Repair

Once the problem has been diagnosed, there are several possibilities. If it’s something simple, the technician may be able to guide you through the fix during the call.

If you need a part, RVFix can help identify and order it. If warranty authorization is required, that process can begin.

And if the repair needs to be performed in person, RVFix can help coordinate a mobile technician or service center.

Bottom Line: The goal is to get the diagnosis started immediately instead of letting your RV sit at a dealership waiting for someone to figure out what’s wrong.

Can RVFix Fix Your RV Over the Phone?

Sometimes, yes! As a matter of fact, 40% of the time, RVFix can fix your issue on the very first call!

That means roughly 4 out of every 10 issues are resolved without the RV needing further repair. No service-center drop-off. No waiting for a technician to look at it. No losing your camper for part of the camping season!

RVFix calls these first-call resolutions an InstantFix.

What Happens If Your RV Needs Parts?

Diagnosing the problem remotely can still save time even when the RV can’t be repaired during the first call.

Imagine dropping your RV at a dealership only to wait for a diagnosis and then discover:

“We need to order a part.” Now the RV may continue sitting there while everyone waits.

RVFix approaches that process differently. If the remote technician determines that a part is required, RVFix can begin gathering the information necessary to order it while you still have your RV.

That means your RV may stay with you while everyone waits for the part. Then, once everything is ready, the actual repair can happen.

That’s a very different experience from having your RV sitting in a service center for weeks while everyone is waiting for the part to arrive.

Can RVFix Help With Warranty Repairs?

Yes, and this is an important part of the process. Warranty repairs aren’t always as simple as telling a manufacturer, “My refrigerator is broken. Send me one.”

Manufacturers often require an official diagnosis before they’ll authorize a warranty repair or replacement part, but because the remote troubleshooting is being performed with an RV technician, that diagnostic step has already begun before the RV ever reaches a repair facility.

When an issue can’t be fixed immediately, RVFix can gather the necessary information to:

• Identify needed parts
• Submit warranty approvals
• Prepare for the repair
• Coordinate the next service step

There are exceptions. Some warranty components, electrical items, and recall parts may have manufacturer requirements that prevent them from being shipped directly to an owner or require installation by a qualified technician.

Bottom Line: Remote diagnosis doesn’t eliminate the warranty process, but it may allow that process to start sooner.

Do You Have to Repair the RV Yourself?

No, and it’s worth emphasizing because “remote RV repair” can sound like: “Here’s a wrench. Good luck.” That’s not what RVFix is designed to do.

If the repair is something you’re comfortable and qualified to perform, the technician may be able to walk you through it. If you’d rather not? You don’t have to.

RVFix says owners may have several options depending on the repair:

Guided DIY repair → Mobile RV technician → Partner service center.

And some repairs simply aren’t appropriate for DIY troubleshooting.

RVFix specifically notes that technicians won’t guide customers through certain dangerous procedures, such as repairs requiring a gas line to be disconnected. And that’s exactly how it should be. Knowing when not to DIY is part of being a responsible RV owner!

Can You Use RVFix If You Didn’t Buy From Bish’s RV?

RVFix isn’t exclusively for people who purchased an RV from Bish’s RV.

You could have purchased your RV from Bish’s RV, another dealership, or a private seller, and still use RVFix!

And because the service is designed to work nationwide, you don’t necessarily need to be near a Bish’s RV dealership either.

If you’re traveling and need an in-person repair somewhere else, RVFix will help find mobile RV repair anywhere from campgrounds to storage locations, across the country.

This is particularly valuable for RVers who spend significant time traveling away from their home dealership.

What Are the Most Common RV Problems?

After thousands of calls with RV owners, the RVFix team has gained something incredibly valuable: data about what actually goes wrong with RVs.

And sometimes, the problem isn’t what owners think it is… sometimes it’s an awning that suddenly won’t operate or an auto-leveling system that appears to have stopped working.

Those sound like two completely different repairs, but RVFix has found that in many cases, the underlying problem is surprisingly simple, such as low battery voltage.

This is significant because replacing an awning motor or troubleshooting an automatic leveling system sounds like a service appointment, but charging your battery doesn’t.

Common RV Problems May Start With the Basics

Before assuming a component has failed, it can be worth checking some of the simplest things first:

Battery charge
Battery connections
Fuses and breakers
GFCI outlets
Shore-power connection
12V disconnect switch
Propane supply
Loose or disconnected wiring

Of course, that doesn’t mean every RV problem is something you should troubleshoot yourself.

Propane, high-voltage electrical systems, structural repairs, and other potentially dangerous work should be left to qualified professionals. RVFix specifically says its technicians won’t walk owners through repairs considered unsafe, such as work requiring a propane gas line to be disconnected.

But knowing what to check first could prevent an unnecessary service appointment.

Who Is RVFix Best For?

RVFix could be useful for almost any RV owner, but there are certain situations where remote diagnosis makes sense.

Travelers Far From Their Selling Dealership

You might buy an RV close to home and then travel 1,500 miles away.

If something breaks, driving all the way back to your original dealership probably isn’t practical.

RVFix has a network that includes dozens of service centers and thousands of mobile technicians nationwide, allowing the team to help coordinate the next step when remote troubleshooting isn’t enough.

Full-Time and Extended-Trip RVers

If your RV is your home, or you’re spending several months traveling, leaving it at a dealership for weeks can be more than inconvenient. It can become a housing problem.

New RV Owners

Your first year of RV ownership comes with a learning curve. Sometimes you don’t know whether something is truly broken, improperly configured, disconnected, or simply operating differently than you expected.

Having someone who understands RV systems walk through the issue with you can be valuable while you’re learning how everything works.

RVers Who Aren’t Comfortable With DIY Repairs

You don’t have to be handy to use RVFix. The technician can help diagnose what’s happening and then determine whether you’re comfortable performing the repair yourself.

If you’re not, that’s okay. RVFix can help coordinate a mobile technician or service-center repair instead.

RVers Who Want to Minimize Downtime

This is ultimately the biggest one. If your priority is simply: “I want my RV back as quickly as possible.”

Starting the diagnostic process before surrendering your RV could make a lot of sense.

Frequently Asked Questions

What Is RVFix?

RVFix is an RV repair support service that typically starts by connecting an RV owner with a certified RV technician through a video call. The technician diagnoses the problem and can then help coordinate parts, warranty approval, mobile repair, service-center repair, or a guided self-install depending on what the RV needs.

Can I use RVFix if I’m not a member?

Yes. You don’t need an RVFix membership to get help. Non-members can currently purchase an individual technician call for $99.

There are some differences in the services available to members and non-members, particularly when it comes to warranty processing. RVFix explains that manufacturer Basic Trade Area agreements can limit its ability to process warranty claims for customers who aren’t members or didn’t purchase their RV from Bish’s RV. Non-members can still receive diagnostic help, repair guidance, and assistance understanding their options.

How does an RVFix tech call work?

An RVFix tech call is a live video call with a certified RV technician. Using your smartphone camera, you can show the technician what’s happening with your RV while they guide you through the diagnostic process.

If the problem can’t be fixed during the call, the technician can help determine the next step, which could include shipping parts, scheduling a mobile technician, coordinating with a service center, or submitting eligible warranty documentation. Most calls take around 30 to 60 minutes, although simple problems may take considerably less time.

What Happens If RVFix Can’t Fix My RV Remotely?

The team can help determine what happens next. Depending on the repair, that could involve ordering parts, submitting warranty approvals, shipping a part for guided installation, sending a mobile technician, or scheduling service at a repair facility.

Do I Have to Fix My RV Myself?

No. RVFix says owners aren’t required to perform their own repairs. If DIY isn’t appropriate, or you simply aren’t comfortable doing it, the team can help coordinate another repair option.

Can RVFix Help With RV Warranty Repairs?

Yes. If an issue can’t be resolved immediately, RVFix says its technicians can gather the information necessary to order parts and submit warranty approvals. Some manufacturers may require particular components to be installed by a technician.

Is RVFix included with my RV warranty or extended warranty?

No. RVFix is separate from both manufacturer warranties and extended warranties.

RVFix doesn’t decide whether a repair is covered. For eligible members, however, the team can gather documentation and submit warranty requests to the appropriate provider on the owner’s behalf.

Can RVFix Send a Mobile RV Technician?

Yes. When appropriate, RVFix can coordinate a mobile technician to come to the RV rather than requiring the owner to take it to a service center.

Is RVFix the same as roadside assistance?

No. This is an important distinction. Roadside assistance is designed for situations such as towing, lockouts, blowouts, or other roadside emergencies where someone needs to physically come to your location.

RVFix focuses on diagnosing and repairing RV systems. If your furnace won’t ignite, your refrigerator isn’t cooling, or your slide won’t extend, that’s the type of problem RVFix is designed to help troubleshoot.

If you’re broken down on the side of the highway and need a tow truck, you’ll want roadside assistance instead.

Can I Use RVFix While Traveling?

Yes. RVFix is designed to provide nationwide assistance. If an in-person repair is necessary, its network of mobile technicians and service centers can help provide options away from your home dealership.

Do I Need an RVFix Membership?

No. RVFix currently allows owners to purchase an individual technician call without becoming a member. Membership options are also available for owners who want ongoing support and additional benefits.

How Much Does RVFix Cost?

RVFix Option	Price	What’s Included
Non-Member Call	$99 per call	Video call with a certified RV technician, troubleshooting, parts ordering, and routing to mobile or service-center repair if needed
RVFix Membership	$39.99/month or $399/year prepaid	Unlimited technician video calls, expedited parts and warranty processing, guided self-installs, service discounts, annual inspection, annual winterization, and additional Bish’s RV benefits
RVFix Season Pass	$299/year	Unlimited technician video calls, expedited parts and warranty processing, guided self-installs, and priority scheduling during the April 1–October 31 season

Keep RVFix in Your “RV Medicine Cabinet”

Think about your medicine cabinet at home. You probably have Tylenol, cold medicine, Band-Aids, or something similar tucked away. You don’t buy those things because you’re hoping to get sick… you keep them around because if something happens, you want to know where to turn.

But RV ownership doesn’t always go according to plan.

Things break, parts fail, batteries get low, slides get stuck, awnings stop working, and sometimes those problems happen when you’re hundreds of miles from the dealership where you bought your RV.

That’s when knowing what your options are becomes valuable.

The bigger message here isn’t that RVFix has somehow “fixed” the entire RV service industry. What RVFix does offer is another starting point. Instead of automatically handing over your RV and waiting for someone to figure out what’s wrong, you can start with the diagnosis. For current repair options, technician calls, membership information, and free RV service resources, visit RVFix.com